Monday, September 12, 2016

Things I've learned...

As many of you know, I've been out on an "extended maternity leave". It wasn't intentional - I had some pregnancy complications that prevented a return to work after my 20 week appointment. To say this was unexpected is an understatement. I cried in the office when I found out I was being admitted to the hospital. My first phone call (before my parents even) was to Dr. Downes. I remember crying and saying I couldn't come back until I had the baby. She cried too. 

I'm lucky though. My absence showed me the capabilities of my amazing staff. Everyone chipped in. People requested additional responsibilities. Managers took on extra roles. Staff continued working their hardest and attempted to handle situations that arose so they wouldn't "bother me". I worked from a hospital bed for months behind the scenes while they continued to shine at the office. 

Managers, Cassey and Brittany, continued hiring processes set in place to grow our team. I am super excited to get back to the office and meet our newest team members! They handled employee concerns and ran Monday staff meetings each week. They placed orders and ran errands and kept things running smoothly. They did so much more, but it would be impossible to detail here. 

Reception staff (Aaron, Adrienne, Cara, Cassey, Fallon, Jenny, & Meleah) continued helping clients. They rarely left messages for me about situations they needed help with because they took on handling payment plans, VetSource orders, restocking of retail shelves, and made sure that people were happy. They emailed me ideas of things they thought would be helpful to them and allow them to provide better service. They rocked the client service aspect and continue to do so daily. 

Nursing staff (Brittany, Dorothy, Jacqueline, Laura, Logan, Matt, Mary, Memory & Zak) continued helping patients. They posted pictures of surgery pets, they scheduled surgeries and monitored patients. They cleaned and organized and kept their area sterilized. They learned our digital radiology equipment and continued following AAHA guidelines, even without me standing over their shoulder. 

Kennel staff (Ana, Jacquelyn, Kaylee, Kerri & Lizbeth) continued caring for boarders. They texted pictures to anxious moms and dads while they traveled. They bathed dogs and helped create new standard operating procedures to keep our pet hotel running smoothly. They let management know when washers and dryers needed repair and when food needed to be ordered. Kerri continued beautiful grooms and worked to take extra dogs/cats when the busy summer rush came around. 

You may have heard of "act as if". What is the as-if principle? This principle says that we can create outer circumstances by acting "as if" they are already real; for example, we can be happy by acting as if we are happy. 

I can say our whole staff acted "as if" the entire time I was gone. They acted as if their manager was standing over their shoulder, watching and assessing. They didn't slack on tasks, knowing nobody was there to notice. The office ran smoothly because of how awesome each of my co-workers are. It ran smoothly because they are all passionate about what they do for a living. It ran smoothly because they worked as a team towards a common goal. It ran smoothly because of awesome clients who want the best care for their pets. It ran smoothly because my team acted "as if". 

This experience taught me that whether I am there or not, the show goes on...and they deserve a standing ovation! The show continued beautifully, like a well oiled machine, and I couldn't be more proud of each and every employee of Animal  Hospifal of Rowlett. 

I'm sad to leave my new baby, but I'm trilled to go back to work with such an amazing group of individuals. See everyone Monday the 19th! 

-Christen Lynch, Practice Manager

(Mommy, Liam and Bo) 

Tuesday, May 10, 2016

Rabies is all around us in North Texas!

Please find attached the Texas Department of State Health Services, Region 2/3, Animal Rabies report for January through March 2016.

There were 38 laboratory confirmed positive animal rabies cases reported between January through March, 2016.

Of these 38 cases, there were 35 skunks, two cats and one dog reported.

For more information on Rabies prevention please go to

The Texas Department of State Health Services, Zoonosis control website is currently not available. If you have questions about rabies virus prevention, control or questions about other zoonotic disease, please call 817-264-4920.

Friday, May 6, 2016

Dryer Sheets Being Removed from Kitty

Check out our video on YouTube!  The doctors used our endoscope to see if there was an obstruction or problem with a kitty that presented with vomiting and lethargy.  

What we found when we put the scope in was pretty exciting!

Endoscopy is a nonsurgical procedure used to examine a oet's digestive tract. Using an endoscope, a flexible tube with a light and camera attached to it, your doctor can view pictures of their digestive tract on a color TV monitor.

Sunday, April 10, 2016

Pet visitation in progress

Pet visitation at hospitals is so therapeutic. There are many benefits to snuggling a pet - lower blood pressure and lower stress included. 

Consider bringing your pet to hospitals or retirement homes to visit with patients. 


Wednesday, March 16, 2016

Cute kitty boarders

Hannah enjoying rubbing her head on anything she could find. 

Nova wanting to be up close and personal with the camera 

Allison snuggling in her hammock watching the fish 

Sally scarfing down her food and meds on the bird view window side. 

Saturday, March 5, 2016

Does Your Vet Practice Fear-Free Handling?

Animal Hospital of Rowlett was an early adopter of the "fear free movement". We've always used low stress handling techniques and methods to ensure our patients have the best experience possible when they come to our office. We have the opposite of a "get 'er done" attitude - it's not about quantity, but rather quality.

Here is a video of us working with a timid young patient of ours to ensure that she has a happy visit to our clinic. Any stressors as a young patient can make our break how they are able to be handled in the future. While we could just "hold her and vaccinate", we instead want to teach her that we are gentle and loving and will not hurt her. We allow her several minutes to get acclimated while in our treatment area. We give her treats and cheese, pats and sweet talk.

You can visibly see her relax as the video progresses and you'll notice she wags her tail throughout vaccinations. This is just a little something extra - a promise from us that we will always take it slow and give your pet the best experience possible. You're always welcome to be present for vaccinations and we can do the same thing with you in an exam room, though some patients are less protective away from mom and dad.

Thanks for trusting us with your baby! Come see/feel the AHR difference!